Unable to add Media Locations after Sonoma upgrade

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  • This topic has 8 replies, 2 voices, and was last updated 1 week, 3 days ago by dev benegal.
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  • 09/12/2024 at 4:26 pm #985
    dev benegal
    Participant

      Hi James,
      Everything was working fine with Ventura and I stupidly upgraded to Sonoma as a third party extension on Final Cut Pro extension was not working under Ventura. Something strange happened with X2Pro5.
      I cannot add any media locations. Should I delete the prefs of X2Pro5 or is there something else I could do.
      Thank You!
      – dev

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      10/12/2024 at 11:53 am #987
      James Carrick
      Keymaster

        Dear Dev,
        Can you check you are on the latest release version of X2pro5, if you are then something odd happened in the OS upgrade. Probably best to remove X2Pro5 and then re-install it.

        Please let us know how you get on.

        Yours Sincerely

        James.

        10/12/2024 at 1:57 pm #988
        dev benegal
        Participant

          Dear James,
          I am on version 5.0.42.
          I’ll delete the app and re-install it.
          Thank you!!
          – dev

          10/12/2024 at 2:39 pm #989
          dev benegal
          Participant

            Dear James,

            I deleted the app using AppCleaner and re-installed it.

            It’s working and I can add the media locations. That’s great, and a relief!!

            As I’m working remotely, I ran into another issue, I’m attaching two screenshots. It’s odd as those audio files are clearly visible and heard on the timeline. So I wonder what this alert refers to.

            Thank you for the amazing support.

            Best Wishes,

            -dev

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            10/12/2024 at 2:58 pm #992
            James Carrick
            Keymaster

              Dear Dev,

              They are two different errors, the first appears to be access to the location that media is in, can you add the folder just above the media into Media locations.

              The second looks like a possible issue with the media itself, if you can try to play the Mov as is (not in FCP) are there any warnings in the player, if not we will probably want to arrange for a copy of the XML and the media itself.

              Yours Sincerely

              James.

              10/12/2024 at 3:04 pm #993
              dev benegal
              Participant

                Thanks James.
                I’m in Europe working from a different machine alas. The one with the missing locations is in New York.

                The second error, is something I might be able to address by converting the file to WAV (or creating a new MOV file) and replacing that in the timeline.

                Best wishes,

                – dev

                11/12/2024 at 9:37 am #994
                dev benegal
                Participant

                  Hi James,

                  The app is pulling up folder locations which do not exist, like a Proxy Folder which has been deleted. The original file plays fine in QuickTime Player or VLC.

                  I am not sure what to do.

                  Best wishes,

                  – dev

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                  11/12/2024 at 10:38 am #997
                  James Carrick
                  Keymaster

                    Hi Dev,

                    We only get the path from the FCPXML, the locations are coming up as these paths are still referenced in the XML you are processing. You will need to re-link the media in XML to its new locations.

                    Yours Sincerely

                    James.

                    11/12/2024 at 1:18 pm #998
                    dev benegal
                    Participant

                      Thanks James!

                      I’m working on that.
                      Will keep you posted here.

                      Best wishes,

                      – dev

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