Forum rules

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    Liz Cox
    Keymaster

      We hope to be able to respond to questions in a timely fashion, but please help us by adhering to the following rules:

      1) Before posting a question, please check both the knowledgebase search and the forum search to see if there is already an answer on the site.

      2) Please include the version numbers of any software involved (for macOS / FCP / X2Pro5 / Pro Tools).

      3) If you are having an issue converting your project; in almost all cases, someone will need to see an fcpxml in order to help. It will speed up the investigation if this is provided (by attaching it to your post) before it is specifically asked for.

      4) If X2Pro5 is showing you an error; please clarify if all of the suggestions in the error message have been looked into and what the findings were. Please also copy the text from the error message and paste it into your post, rather than attaching any screen grabs.

      5) If X2Pro5 has crashed, please attach a console log (Applications > Utilities > Console – All Messages – Save a Copy As…) and note the time that it crashed.

      6) If there is a something wrong with the sequence in the AAF (e.g. sync issue / missing clip / incorrect duration) please tell us the name of some of the problematic clips and the time code where they are in the project so that we know exactly what we’re looking for.

      Thanks in advance!

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