Crashes every time

Forums X2Pro5 forum Crashes every time

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  • This topic has 12 replies, 3 voices, and was last updated 1 week, 5 days ago by James Carrick.
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  • #679
    Metanoia
    Participant

      Hello I just bought X2PRO5 to export AAF Files from my FCP 10.7 documentary Project.
      After resolving the 0x80000004 problem (allowing full disk access etc), X2P now crashes every time I try the AAF Export. What can I do ? I’m running on Sonoma 14.5 on a M3 Max.
      Thank you.

      #680
      James Carrick
      Keymaster

        Hi Metanoia

        Can you attach a copy of the XML you are using that has the crash. Can you confirm the version of X2pro5 you are using. Can you open up the mac console and then run the export and after it has crashed forward a copy of the console please.

        Yours Sincerely and thanks for your patience.

        James.

        #681
        Metanoia
        Participant

          Hello, my version of X2PRO is : Version 5.0.34 (60).

          #682
          Metanoia
          Participant

            Yes I can send you the Crash report and the fcpxmld but I would please need an email address, for confidentiality. That you.

            #683
            Metanoia
            Participant

              Hello, how can I reach the support service ? I really need help.

              #684
              James Carrick
              Keymaster

                Dear Metanoia,

                Apologies, it was a public holiday here yesterday, will send you a mail with details to upload.

                Yours sincerely

                James.

                #685
                Metanoia
                Participant

                  Thanks.

                  #730
                  harlequin
                  Participant

                    Mine crashes every time too. How do I fix? Version 5.0.34 (60)

                    #731
                    harlequin
                    Participant

                      Right before it crashes it says “This sequence contains 32 bit floating point audio. Due to limitations in ProTools this has been converted to 32 bit linear audio.”

                      #734
                      James Carrick
                      Keymaster

                        Dear Harlequin

                        Are you able to copy the system console straight after the crash, and would you be able to upload the FCPXML. The 32 bit float, is a warning to state we are converting 32 bit float to 32 bit linear because of a bug in ProTools, and because we are converting from one to another we are giving a warning as we would not want to change the media itself, but we have to in this case otherwise you would not be able to work with it in ProTools, or not use any 32 bit floating source media, which is impracticle.

                        Yours Sincerely

                        James.

                        #735
                        harlequin
                        Participant

                          I’m trying to post the XML and console info here, but it doesn’t seem to go through. Can I email you? This is pretty time sensitive to fix this. Thanks

                          #736
                          James Carrick
                          Keymaster

                            Hi Harlequin

                            I will pop you a mail with FTP details.

                            Yours sincerely

                            James.

                            #739
                            James Carrick
                            Keymaster

                              Hi James,

                              Hopefully you should have received a mail and a link to a different version of the code to try.

                              Yours sincerely

                              James

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