Crashes every time

[MetanoiaParticipant]

Hello I just bought X2PRO5 to export AAF Files from my FCP 10.7 documentary Project.
After resolving the 0x80000004 problem (allowing full disk access etc), X2P now crashes every time I try the AAF Export. What can I do ? I’m running on Sonoma 14.5 on a M3 Max.
Thank you.

[James CarrickKeymaster]

Hi Metanoia

Can you attach a copy of the XML you are using that has the crash. Can you confirm the version of X2pro5 you are using. Can you open up the mac console and then run the export and after it has crashed forward a copy of the console please.

Yours Sincerely and thanks for your patience.

James.

[MetanoiaParticipant]

Hello, my version of X2PRO is : Version 5.0.34 (60).

[MetanoiaParticipant]

Yes I can send you the Crash report and the fcpxmld but I would please need an email address, for confidentiality. That you.

[MetanoiaParticipant]

Hello, how can I reach the support service ? I really need help.

[James CarrickKeymaster]

Dear Metanoia,

Apologies, it was a public holiday here yesterday, will send you a mail with details to upload.

Yours sincerely

James.

[MetanoiaParticipant]

Thanks.

[harlequinParticipant]

Mine crashes every time too. How do I fix? Version 5.0.34 (60)

[harlequinParticipant]

Right before it crashes it says “This sequence contains 32 bit floating point audio. Due to limitations in ProTools this has been converted to 32 bit linear audio.”

[James CarrickKeymaster]

Dear Harlequin

Are you able to copy the system console straight after the crash, and would you be able to upload the FCPXML. The 32 bit float, is a warning to state we are converting 32 bit float to 32 bit linear because of a bug in ProTools, and because we are converting from one to another we are giving a warning as we would not want to change the media itself, but we have to in this case otherwise you would not be able to work with it in ProTools, or not use any 32 bit floating source media, which is impracticle.

Yours Sincerely

James.

[harlequinParticipant]

I’m trying to post the XML and console info here, but it doesn’t seem to go through. Can I email you? This is pretty time sensitive to fix this. Thanks

[James CarrickKeymaster]

Hi Harlequin

I will pop you a mail with FTP details.

Yours sincerely

James.

[James CarrickKeymaster]

Hi James,

Hopefully you should have received a mail and a link to a different version of the code to try.

Yours sincerely

James

[Author]

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