Can’t download previously purchased app

Forums X2Pro5 Can’t download previously purchased app

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  • #589
    eowyn723
    Participant

      Hi – I purchased this app (X2ProLE) in 2018 and can’t download it through the app store to my new computer – can you help please? Thanks!

      #590
      James Carrick
      Keymaster

        Dear Eowyn723,

        The purchase in the AppStore will be registered against the Apple user you were logged on at that time.

        Were you logged on as a different user then ? Unfortunately we have no access to commercial details or who has purchased what, that is all under the strict control of the AppStore. if its possible you had a different user then, you will have to approach the AppStore to see if you can recover the user account details.

        Hope the above helps.

        Yours Sincerely

        James.

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