James Carrick
Hi Jess,
Sorry to hear that, and I can understand you want a refund, which you are entitled to. There is unfortunately not a lot we can do this end, as the media description is different in the XML to what AVFoundation sees when it looks at it. Would be happy to sign an NDA if it helped.
Could I ask you for one favour, would you be able to advise what created the original source media please ?
Yours Sincerely and many thanks.
James.