Missing files and corrupt message

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  • 30/12/2023 at 11:07 pm #379
    Beuttell
    Participant

      Hi,

      My sound mixer is reporting missing files in the aaf I sent him. He also notes that he receives a message saying the file is corrupt when he opens it in a session and that it seems to cause the software to crash.

      Most of the missing clips are wav files, but there are plenty of wav files that are working fine, so it’s surely not the file type that’s the issue.

      I definitely located all of the media correctly. Everything was included – the green checkmark shows up in the application. In the options, “embed media” was selected.

      Please let me know what you think the problem might be.

      Macbook Pro M1 2020 16gb, Sonoma 14.2.1 (23C71), FCPX 10.7.1, X2Pro5 v5.0.25 (51)

      Thank you

      04/01/2024 at 10:43 am #382
      Noel Jones
      Keymaster

        Hi,

        Would it be possible to send us the FCPXML and the AAF to help with the investigation please.
        The AAF might be quite large so I will email you separately with the details of an ftp folder where you can upload it.

        Kind Regards
        Noel

        25/01/2024 at 5:05 pm #464
        restlessnative
        Participant

          Hi there

          I am having the same issue. I have 4 short films and only one of the films has successfully been able to have the AAF file complete with the clips.

          Thanks in advance.

          Chris

          25/01/2024 at 5:28 pm #465
          Tim Robson
          Keymaster

            We have a fix for this but it isn’t available on the App store yet. You will get a direct email shortly with information about it.

            14/02/2024 at 4:42 pm #498
            James Carrick
            Keymaster

              Hi Restlessnative,

              This should be resolved in the latest release, if you can upgrade and let us know how you get on.

              Yours sincerely

              James.

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