Cannot Open

[James CarrickKeymaster]

Hi Aurore,

As mentioned to J and Adam, the reason they get a “cannot open” is because we are trying to read audio from file(s) that do not have it. Once we have a fix we will advise.

“Cannot Open” is essentially an Apple error, but due to security and bookmarks the OS does not want to detail why it cannot open and what it cannot open, so the error gets generated and we have to determine what the issue is.

“Cannot Open” can be due rights and access to the media, it can also occur if AVFoundation does not like the media or is an unsupported codec. “Cannot Open” can be generated if you use something other than an XMLD in the source window, or a folder in the destination window.

If you are getting “Cannot Open” then we need some context as to when you are seeing this, and if you can upload the XMLD you are trying to process so we can check it here. Alternatively you can always try to re-import the XMLD back into FCP and see if you get any errors or warnings.

If you can detail the error you are getting and upload the XMLD we can investigate and advise.

Yours Sincerely

James.

[AuroreParticipant]

my error message

Attachments:

You must be logged in to view attached files.

[James CarrickKeymaster]

Hi Aurore

Can you upload the fcpxmld for us to look at please.

Thanks

James.

[ataubenslag@gmail.comParticipant]

Okay, thank you, James. Please let me know when it’s all fixed.

Adam

[ataubenslag@gmail.comParticipant]

Hello,
Is there any update? I’m hoping to have this exported as soon as possible. Please keep me in the loop. My supervisors are getting frustrated as we are falling behind schedule. Thank you for your hard work – I look forward to hearing from you.

[James CarrickKeymaster]

Dear Adam,

It was passed to development yesterday, once they believe they have resolved in the code, they need to create a build that then needs to be tested, if this is ok, we can then create a temporary RLM build for you to try, this may take a day or two at the earliest. To push a build through the AppStore, requires a build to be submitted for their testing and once they are happy it can then be released, which can take days or even weeks.

Yours Sincerely

James.

[ataubenslag@gmail.comParticipant]

James,
Understood, thank you for your transparency. In the meantime, would you be able to tell me which files in my xml are bugging? I can take them out of the export and replace them with a black screen, as long as no real audio is compromised. I only need to give this aaf to our Sound Supervisor correctly timed as soon as I can; it can have the black screen flaws for now.

Adam

[CantonaParticipant]

[URGENT] X2Pro5 “Cannot Open” Error

Hi

I am facing an urgent issue with X2Pro5 on a tight production deadline. Every time I click convert to generate an AAF, I instantly get a generic “Cannot Open” pop-up with no specific error codes (screenshot attached).

Media Locations: Cleared all locations and re-added the top-level root external drives.

macOS Permissions: Confirmed X2Pro5 has Full Disk Access and Files and Folders permissions.

FCPXML Integrity: Re-imported the .fcpxml back into FCP, and it loads perfectly with zero offline media.

Settings: Tried toggling “Discard disabled clips” and changing preferences, but the error persists.

Thanks in advance,
Cantona B.

Attachments:

You must be logged in to view attached files.

[CantonaParticipant]

Hi

I am facing an urgent issue with X2Pro5 and we are currently on a tight production deadline. Every time I click convert to generate an AAF, I instantly get a generic “Cannot Open” pop-up with no specific error codes (screenshot attached).

Media Locations: Completely cleared all locations and re-added the top-level root external drives.

macOS Permissions: Confirmed X2Pro5 has Full Disk Access and Files and Folders permissions enabled.

FCPXML Integrity: Re-imported the exact same .fcpxml back into FCP, and it loads perfectly with zero offline media.

Settings: Tried toggling “Discard disabled clips” and changing preferences, but the error persists.

This is completely blocking our audio post-production workflow. Any immediate help or workaround

Thanks in advance,
Cantona B.

Attachments:

You must be logged in to view attached files.

[CantonaParticipant]

Hi James
I tried importing an older XML file that was compatible with X2Pro Convert into X2Pro 5, but it didn’t work. The same file imports normally with X2Pro Convert, but the XML for Murder Trailer is version 1.14. I urgently need help.

[James CarrickKeymaster]

Hi all, will shortly be sending you a link via email to a fix.

[jeremyledbetter@gmail.comParticipant]

I’m also getting the “Cannot Open” message
Can someone tell me what’s wrong?
My XML is attached

Attachments:

You must be logged in to view attached files.

[James CarrickKeymaster]

Hi Jeremy

We emailed a link to the fix for you.

Yours Sincerely

James.

[fermentoParticipant]

Hi, I have the same problem: the error message “Cannot Open”.
Many of the audio clip of this FinalCutPro project, are inside a .MOV file, I hope X2Pro5 can handle this kind of project…
This is the link were you can download 2 different xml:
https://marcosaitta.filemail.com/d/wjxcahxcjjkrltz

Please help us, an international Film Festival wait for our film, and we have few week to deliver it.

Thank you very much

Attachments:

You must be logged in to view attached files.

[Tim RobsonKeymaster]

The cause of the cannot open error has been identified and fixed, we are preparing a new release which will be available through the App Store soon. If you can provide an XML which shows this error when processed we can take a look at it and confirm that your problem is the same as the one which has just been fixed.

[Author]

Posts