Reply To: Cannot Open

Forums X2Pro5 forum Cannot Open Reply To: Cannot Open

#1463
James Carrick
Keymaster

    Dear J,

    Cannot Open, is a pretty generic Apple error, it could be caused by a number of different things. Could you try after applying each of the following please.

    1, On the “Project” tab, treble click to remove the entry in the Destination AAF Folder, create a folder on the desktop and drag this into the Destination window.

    2, In “media locations” tab remove all locations. On the Project tab, drag the Project into the source window. Check “media locations” are auto populated.

    3, For the drives / folders / locations listed in “media locations” add all users read / write access.

    4, On your machine go to the “Apple Icon” (top left), “System Settings”, “Privacy and Security”, “Full Disk Access”, search for the X2Pro5 app and add this so it has full disk access.

    If none of the above works, can you send a screen shot or video of when the error pops up as this should help us narrow down what is calling cannot open. Can you also upload the FCPXMLD please.

    Many thanks

    James.

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